Frequently Asked Questions
Everything you need to know about shopping with MOS The Label.
What is your return policy?
We offer a 14-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location, usually between 7-14 business days.
How do I find the right size?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placing your order if you need to make any modifications.
Are your garments ethically produced?
Yes, MOS The Label is committed to ethical manufacturing. We partner with audited factories that ensure fair wages, safe working conditions, and high-quality craftsmanship.